Frequently Asked Questions

Please reach us at if you cannot find an answer to your question.

What services does Awayva offer?

Awayva offers a range of virtual assistant services designed to streamline your business operations. From managing administrative tasks like email and calendar scheduling to handling customer support and data entry, we provide tailored solutions that enhance efficiency and productivity. Our expert team also offers support, entry-level bookkeeping, and sales representation, ensuring your business runs smoothly and grows effectively.

How much does Awayva charge for their services?

Awayva offers flexible pricing based on your project's needs and the level of assistance required.

What areas does Awayva serve?

Awayva serves clients nationwide!

How does Awayva ensure client confidentiality?

At Awayva, we prioritize client confidentiality by implementing strict data protection measures. We use secure communication channels, enforce non-disclosure agreements, and adhere to best practices in data security to safeguard your information. Our team is trained to handle sensitive data with the utmost care, ensuring your privacy and peace of mind.

What are the hours of operation for Awayva?

Awayva is available for customer support from 9:00am to 5:00pm, Monday through Friday.

Can I monitor the progress of my project and add new tasks as needed?

Yes, with Awayva, you can monitor the progress of your tasks and add new ones as needed. We provide regular updates and maintain open communication to keep you informed. Our flexible approach allows you to adjust priorities and request additional tasks, ensuring that our services align with your evolving needs.

Can I continue using my own software and tools with Awayva?

Yes, you can use your own software and tools with Awayva. We are flexible and can integrate seamlessly with the platforms and tools you already have in place, ensuring a smooth and efficient workflow tailored to your preferences.

What types of businesses do you typically work with?

Awayva works with a diverse range of businesses, including startups, small and medium-sized enterprises, and established companies across various industries. We tailor our services to meet the unique needs of each business.

Who will be working on my tasks, and how are they selected?

Your tasks will be handled by a skilled Virtual Assistant selected based on their expertise and your specific needs. We match tasks with the right team member to ensure efficiency and high-quality results.

What are your payment terms and methods?

Our payment terms and methods are designed for your convenience. We accept various payment methods, including credit/debit cards and bank transfers. Payment details and terms will be outlined in your service agreement.

How do you handle urgent or last-minute requests?

We handle urgent or last-minute requests with priority. Please communicate the urgency of your request, and we’ll do our best to accommodate it within the shortest possible time frame.

Privacy Policy

Privacy Policy

Effective Date: May, 2024

1. Introduction

Welcome to Awayva. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Such as your name, email address, phone number, and payment details.
Business Information: Including company name, job title, and other details relevant to our services.
Usage Data: Information on how you interact with our website and services, such as IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery: To provide, maintain, and improve our services.
Communication: To respond to your inquiries, send updates, and provide customer support.
Billing and Payments: To process transactions and manage billing.
Marketing: To send promotional materials and updates (you can opt-out at any time).
Analytics: To understand usage patterns and improve our website and services.

4. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: Who perform services on our behalf, such as payment processing and data analysis.
For Legal Reasons: To comply with legal obligations, enforce our policies, or protect our rights and safety.
With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices

You have the following rights regarding your information:

Access and Update: You can request access to or correction of your personal information.
Opt-Out: You can opt-out of receiving promotional communications from us.
Delete: You may request the deletion of your personal information, subject to certain legal obligations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@awayva.com

Frequently Asked Questions

Refund Policy

Privacy Policy